Privacy Policy

1What is personal information?

At Sotheby’s Montenegro (the “Website”), personal information is any information we collect online that identifies the person it relates to, including, without limitation, name, address, phone number and email address. This policy applies to your visits to the website operated by Sotheby’s Montenegro.

2Collection and use of your personal information

2(a) Personal information

We collect personal information on the website to improve the services we offer you. We collect it only when you submit it voluntarily to obtain certain services or information, including:

• registration for special communications, such as saving your search and, only if you ask for it, receiving new listings that match your saved search;
• requests to find a property, list your property or find a sales associate;
• requests to contact us;
• requests to receive periodic industry updates;
• requests to email a listing to a friend;
• inquiries about franchising opportunities.

We may also use personal information to tell you about other services and products available through our channels, affiliated companies, our franchisees and/or companies we have a marketing relationship with, and to invite you to a customer survey about your satisfaction with our services and products.

Requests to find or list a property and to find a sales associate

If you submit a request through the Sotheby’s Montenegro website to find or list a property or to find a sales associate, you will be asked to provide personal information, which we pass on to franchisees or sales associates so they can respond to your request.

Contacting us

If you contact us, we collect personal information, which is retained or passed on to an independent franchisee or sales associate, depending on the nature of your inquiry. If you are looking for a property or a sales associate, it is passed on to a franchisee or sales associate; if your inquiry or complaint requires a response from us, it is passed on to the appropriate department for review and a timely response.

Refer a listing to a friend

If you choose to send a listing to a friend, you will be asked for your friend’s name and email address in order to personalise the email and send the listing. We do not store this information; it is used only to send that one-time email.

2(b) Non-personal information

When you do not provide personal information, we still collect information about how you use our website (“non-personal information”). This information cannot be used to identify you personally and is explained below.

Use of non-personal information

We use non-personal information to tailor the advertising and content you see, improve our services, conduct research and provide anonymous, aggregated reports for internal audits and third parties.

Cookies

A cookie is a small data file, often containing an anonymous unique identifier, that a website sends to your computer’s hard drive. Cookies are very common on the internet. A website can send its own cookie to your browser if your browser settings allow it, but, to protect your privacy, your browser lets a website access only the cookies it has already sent to you, not cookies sent by other websites. You can set your browser to accept all cookies, reject all cookies or notify you when a cookie is sent.

3Security

Our hosting provider maintains its systems in line with reasonable industry standards to protect its customers’ information against unauthorised access, accidental or intentional manipulation and loss. However, no data transmission over the internet can be guaranteed to be 100% secure, and you use the website at your own risk.

4Children

The website is not directed at children under the age of 13 (“children”), and we do not knowingly collect any information, including personal information, from children.

5Who is responsible

Luxury Properties DOO, Zgrada Baia, naselje Porto Montenegro, 85320 Tivat, Montenegro. Contact for privacy matters: info@sothebysrealty.me.

6Cookies and analytics

We use Google Analytics 4 only if you accept analytics cookies in the cookie banner. Without your consent no analytics script is loaded. Details and how to change your choice are in our Cookie Policy.

7Service providers

• Vercel Inc. — website hosting and image delivery.
• Resend — delivery of the enquiries you send through our forms.
• Google — Google Analytics 4, only with your consent.

8Transfers outside the EEA

Some providers process data in the United States. Where required, transfers rely on the EU–U.S. Data Privacy Framework or on standard contractual clauses.

9How long we keep data

We keep your enquiry for as long as needed to answer it and to handle any resulting sale or letting, and afterwards only as long as the law requires.

10Your rights

• Access the personal data we hold about you and receive a copy.
• Ask us to correct or delete it, or to restrict its use.
• Object to its use, and withdraw consent at any time.
• Complain to a data protection authority — in Montenegro the Agency for Personal Data Protection and Free Access to Information, or the authority in your EU country.

To use these rights, write to info@sothebysrealty.me.